Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can reach us through convenient channels including live chat, email and phone. For account or payments enquiries please have your account ID and recent transaction details ready to speed up handling. We aim to respond quickly and will guide you through verification, deposits, withdrawals and any site issues in clear, practical steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - immediate chat, email replies within 2 hours) |
| General enquiries | [email protected] (general enquiries - team replies within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate programme enquiries - account manager assigned) |
| Phone | +1 416 582 7394 (press 1 for support) |
| Working hours | Mon-Fri, 09:00-18:00 ET (weekend support via chat) |
Email Support
For account-related issues, detailed requests or any case that requires documents, email is our preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing full information up front helps us resolve your request faster and prevents unnecessary delays.
Contact Form
Response Time
Our support team aims to reply quickly. Most general inquiries are answered within one business day, while simple requests can be resolved faster. More complex issues, such as account verification or payment investigations, may take longer depending on their nature and required checks. If you need faster help, use live chat for the quickest response.
Feedback
We'd love to hear from you. Please share any feedback, suggestions, or ideas to improve the site - our team reviews every message carefully and uses your input to refine features, promotions and the overall user experience. Comments help us fix issues faster and shape updates that make playing smoother and more enjoyable for all Canadian players.